Refund Policy

Last Updated: July 2026

At NOVABALM, customer satisfaction is our priority.

Returns

Returns are accepted within 30 days of delivery.

To qualify for a return:

• Item must be unused
• Original packaging must be included
• Proof of purchase is required

Non-Returnable Items

For hygiene reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Refunds

After receiving and inspecting your return, refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Email:
novabalm@gmail.com